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Add device/Add device (advanced) wizard does not see volumes (partitions).

  • Troubleshooting
  • May 28, 2015

Description

When specifying path for StarWind .img file, you will see an empty file explorer or browse window, as shown on screenshot below

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Confirmation

To confirm this issue, please follow next steps:

  1. Open StarWind installation folder. Default path is  C:\Program Files\StarWind Software\StarWind
  2. Search for StarWind.cfg file and open it (preferably using WordPad opened with administrator rights).
  3. Search for <filebrowser> section in StarWind.cfg file.
  4. Between <filebrowser> and </filebrowser> tags, search for <imagedir alias “My Computer”> where “flags” attribute is set to “v”.

Workaround

  1. Stop StarWind service on problematic SAN box.
  2. Please open C:\Program Files\StarWind Software\StarWind (in case when StarWind is installed on another drive, “C” letter may change).
  3. Search for StarWind.cfg file and open it (preferably using WordPad).
  4. Search for <filebrowser> section.
  5. Between <filebrowser> and </filebrowser> tags, please search for <imagedir alias “My Computer”> where “flags” attribute is set to “v”.
  6. Change “flags” attribute value to “cdmfv”
  7. Save StarWind.cfg file.
  8. Start StarWind service.

In case if this workaround did not help, please submit a support ticket, using web form:

https://www.starwindsoftware.com/support-form

Affected builds

StarWind Virtual SAN v8 up to 7929 build

Request a Product Feature

To request a new product feature or to provide feedback on a StarWind product, please email to our support at support@starwind.com and put “Request a Product Feature” as the subject.

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Taras Shved
Taras ShvedStarWind HCI Appliance Product Manager
Look no further! StarWind HCI Appliance (HCA) is a plug-and-play solution that combines compute, storage, networking, and virtualization software into a single easy-to-use hyperconverged platform. It's designed to significantly trim your IT costs and save valuable time. Interested in learning more? Book your StarWind Virtual HCI Appliance demo now to see it in action!