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HA in Not Active state after upgrading from version 6 to version 8 (StarWind Virtual SAN)

  • Troubleshooting
  • May 18, 2015

Symptoms

After updating StarWind from version 6 or earlier to StarWind Virtual SAN (version 8), some or all the HA devices changed their status to Non-Active and devices went offline.

Solution

Please download the updater utility by using the link below:

https://www.starwindsoftware.com/tmplink/updater.rar

There were a couple of known issues when upgrading from v6 to v8, when some of the headers remained binary on v8, thus making the corresponding devices “non-active”, mainly because original headers had beginning or closing tag missing for some reason. This utility converts the header and does a quick xml check on it: if any of the tags are missing – it will add them.

How to use the utility:

Run it through cmd, it accepts a single parameter – header file name (with extension!) I.e.:

Output produces a bunch of errors, you can safely ignore them. Note that new xml header will actually replace the original file, so be careful and always do backup copies of files.

Request a Product Feature

To request a new product feature or to provide feedback on a StarWind product, please email to our support at support@starwind.com and put “Request a Product Feature” as the subject.

Hey! Looking for a cost-effective, high-performance, and easy-to-use hyperconverged platform?
Taras Shved
Taras ShvedStarWind HCI Appliance Product Manager
Look no further! StarWind HCI Appliance (HCA) is a plug-and-play solution that combines compute, storage, networking, and virtualization software into a single easy-to-use hyperconverged platform. It's designed to significantly trim your IT costs and save valuable time. Interested in learning more? Book your StarWind Virtual HCI Appliance demo now to see it in action!