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How to collect logs in Windows application

Description

This article explains how to collect StarWind and Windows logs for troubleshooting, including default log locations, optional debug logging, and Event Viewer system and application logs.

StarWind logs

By default StarWind logs are located here:

C:\Program Files\StarWind Software\StarWind\logs

This folder should be archived before submitting. Usually it is only StarWind log pack that required.

Log Level

Log level should be changed in case of StarWind Support Team request. It can be changed here:

C:\Program Files\StarWind Software\StarWind\StarWind.cfg

<LogLevel value="1"/>

StarWind service should be restarted for changes to take effect.

There is no need changing log level without request from StarWind Support Team.  Different log level type can slows down your system and also logs with different log level occupy a lot of space.

Enable Debug Logging

Additonaly, StarWind Support may request the logs taken using the Debugged logging. Below is the screenshot that shows how to enable it.

 

edl

 

There is no need enabling Debug Logging without request from StarWind Support Team.

StarWind Console logs

By default StarWind logs are located here:

C:\Users\*username*\AppData\Roaming\StarWind\5\Console\consolelogs

This folder should be archived before submitting.

NOTE: there is no need sending Console logs without request from Support Team.

Windows System & Application logs

Open Event Viewer Console from command prompt or from Run window by running the command eventvwr.

Navigate to Windows Logs > System > Save All Events As.. > .csv format.

Navigate to Windows Logs > Application > Save All Events As.. > .csv format.

Archive and submit.

For quicker and easier log collection from StarWind nodes, use StarWind Log Collector from KB article here.

Conclusion

Proper log collection is essential for effective troubleshooting of StarWind environments. Administrators should collect only the requested log types and avoid changing log levels or enabling debug logging unless instructed by StarWind Support. Logs should be archived and submitted to StarWind Support only as requested, using the default paths or the StarWind Log Collector for convenience.

Useful links
How to collect logs with StarWind Log Collector
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Taras Shved
Taras ShvedStarWind HCI Appliance Product Manager
Look no further! StarWind HCI Appliance (HCA) is a plug-and-play solution that combines compute, storage, networking, and virtualization software into a single easy-to-use hyperconverged platform. It's designed to significantly trim your IT costs and save valuable time. Interested in learning more? Book your StarWind Virtual HCI Appliance demo now to see it in action!