Description

StarWind Log Collector compiles all information that might be required by StarWind Support engineers during issue investigation.

Download link (Windows 2012 R2 / 2016 / 2019): StarWind Log Collector
Download link (Windows 2008 R2): StarWind Log Collector

Steps

      For StarWind VSAN for Hyper-V

  • Run StarWind Log Collector with administrator rights.
  • Wait until “Zipped folder %userprofile%\desktop\FILENAME.zip was created. Please transfer it to StarWind Support message pops up. Disregard the app’s “Not responding” status, which is observed sometimes during the procedure of retrieving Windows Server logs from systems with long production operation time.
  • Provide StarWind Support team with FILENAME.zip created on your desktop.

      For StarWind VSAN for vSphere

  • Using vSphere Client, open Remote Console for StarWind VSAN VM and login to it.
  • Open /opt folder and launch collectswlogs.run file.
  • Take the collected logs as .tar archive in /var/StarWind folder. Use WinSCP or another SFTP tool to access the archive.

Important note

  • StarWind Log Collector supports only Windows Server 2008R2 and newer Windows Server versions. For Windows 2012R2/2016 version, .NET 4.5 is required, which should be installed by default at the time of OS installation. The Windows 2008R2 version requires .NET 3.5 installed. If you have errors concerning impossibility of running StarWind Log Collector, please make sure you have this prerequisite installed.
  • StarWind Log Collector needs to be executed on all hosts where StarWind VSAN is installed.

Request a Product Feature

To request a new product feature or to provide feedback on a StarWind product, please send an email to [email protected] and put “Product Feature Request” in the subject line.

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