StarWind logs

By default StarWind logs are located here:

C:\Program Files\StarWind Software\StarWind\logs

This folder should be archived before submitting. Usually it is only StarWind log pack that required.

 

Log Level

Log level should be changed in case of StarWind Support Team request. It can be changed here:

C:\Program Files\StarWind Software\StarWind\StarWind.cfg
<LogLevel value="1"/>

StarWind service should be restarted for changes to take effect.

There is no need changing log level without request from StarWind Support Team.  Different log level type can slows down your system and also logs with different log level occupy a lot of space.

Enable Debug Logging

Additonaly, StarWind Support may request the logs taken using the Debugged logging. Below is the screenshot that shows how to enable it.

edl

There is no need enabling Debug Logging without request from StarWind Support Team.

StarWind Console logs

By default StarWind logs are located here:

C:\Users\*username*\AppData\Roaming\StarWind\5\Console\consolelogs

This folder should be archived before submitting.

Note there is no need sending Console logs without request from Support Team.

Windows System & Application logs

Open Event Viewer Console from command prompt or from Run window by running the command eventvwr.

Navigate to Windows Logs > System > Save All Events As.. > .csv format.

Navigate to Windows Logs > Application > Save All Events As.. > .csv format.

Archive and submit.

Request a Product Feature

To request a new product feature or to provide feedback on a StarWind product, please email to our support at support@starwind.com and put “Request a Product Feature” as the subject.

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